Getting started
Getting started with Mint Help
Learn the core workspace concepts and the shortest path to your first live conversation.
6 min read
Resources • Docs
Mint Help docs for teams running real support operations
This docs hub adapts core Chatwoot product and self-hosted guidance into a Mint Help-friendly starting point, with emphasis on setup, workflows, and operational clarity.
- 7 practical guides
- 7 doc categories
- User-facing and self-hosted coverage
Workspace setup
Teams, agents, and daily ownership
Set up roles, invite teammates, and make conversation ownership clear from day one.
5 min read
Channels
Inboxes and connected channels
Understand how Mint Help groups web chat, email, WhatsApp, and social channels into manageable inboxes.
7 min read
Workflows
Automation, routing, and SLA habits
Use rules, labels, assignments, and response targets to keep queues moving without chaos.
6 min read
Reporting
Reports, response time, and team visibility
Track how your support operation is performing without drowning in dashboards.
5 min read
Knowledge base
Help center basics for self-service support
Create a customer-facing help center so common questions are answered before they hit your queue.
5 min read
Self-hosted
Self-hosted deployment and operations overview
Plan a stable self-hosted Mint Help deployment with realistic infrastructure, security, backup, and upgrade expectations.
8 min read
What these docs are based on
The Mint Help docs hub is based on real Chatwoot product help, help-center guidance, and self-hosted installation structure, adapted into a smaller, practical set of guides for this site.
Where environment-specific details vary, the guides stay intentionally conservative and focus on the operational patterns you will almost certainly need: setup, routing, reporting, knowledge base structure, and self-hosted basics.