What is Mint Help?
Mint Help is a shared inbox and customer support workspace based on Chatwoot. It helps teams manage conversations across chat, email, and connected messaging channels from one place.
Answers • FAQ
Common questions about Mint Help
If you are evaluating Mint Help for a shared inbox rollout or a self-hosted support operation, these are the questions teams usually ask first.
Is Mint Help self-hosted?
Mint Help can be deployed in a self-hosted model for teams that want more control over infrastructure, data handling, and operational setup.
Which channels can I connect?
Typical workflows include website live chat, email, API inboxes, WhatsApp, and social channels depending on your setup and connected providers.
Can multiple teammates work in the same queue?
Yes. Mint Help is designed for shared ownership with assignments, internal notes, labels, and conversation history visible in one workspace.
Does Mint Help support automation?
Yes. Teams can use routing rules, queue organization, labels, saved replies, and related workflow tools to reduce repetitive triage work.
Can I create a help center or knowledge base?
Yes. Mint Help supports help-center style content and self-service documentation patterns so customers can find answers without always opening a conversation.
How should I get started?
Start with one inbox, one pilot team, and a small set of repeatable workflows. Then expand channels and automation only after the first queue is running smoothly.
How do I measure performance?
Use reporting to review volume, response time, resolution trends, and team workload. The goal is to improve queue health and support quality over time.
Can I adapt Mint Help to my own infrastructure?
Yes. Self-hosted teams can tailor deployment architecture, backups, security posture, and related operational tooling around their environment.
Where can I learn the basics quickly?
The Mint Help docs hub is the best place to start. It includes getting-started, channels, automation, reporting, help center, and self-hosted guidance.