Shared inbox
Bring web chat, email, social, and API-driven conversations into one calm workspace so your team sees the full customer history before replying.
Product • Features
Everything your support team needs to stay fast and aligned
Mint Help combines shared inbox workflows, collaboration tools, and self-hosted flexibility so teams can manage more conversations without adding more chaos.
- Centralize support across chat, email, and social channels.
- Assign work clearly across agents and teams.
- Keep context in one conversation timeline.
- Scale with automation, saved replies, and queue hygiene.
Collaboration tools
Use private notes, assignments, labels, and saved replies to coordinate responses without losing speed or tone.
Operational visibility
Track queue health, response expectations, and team performance with reporting that helps you improve workflows instead of guess at them.
Core capabilities that support real support work
These are the day-to-day features teams rely on when queue volume, handoffs, and customer expectations all arrive at once.
Smart Rules & SLA Management
Automatically route incoming conversations, enforce response windows, and keep high-priority tickets from slipping through.
Canned Responses
Respond in seconds with reusable replies for the questions your team answers every day.
Private Notes
Collaborate behind the scenes before replying so every answer is accurate, aligned, and on-brand.
Real-time Analytics
Track response times, workload trends, and customer satisfaction with reporting that your whole team can understand.
Always-on Alerts
Stay responsive with timely notifications, queues, and prioritization when new activity needs attention now.
Unified Customer Timeline
Keep every interaction, assignment change, and internal note in one clear thread from first message to resolution.
Built for teams that need control, not clutter
Mint Help is especially useful for teams that want the speed of a modern shared inbox with the deployment flexibility of a self-hosted platform. You can keep your operation lean without giving up queue visibility or collaboration quality.