How to think about inboxes
An inbox is not just a channel type. It is an operational queue. Many teams create inboxes by brand, market, or support motion rather than by app alone.
Docs • Channels
Inboxes and connected channels
Mint Help supports multiple conversation sources, but the best setup is usually simpler than people expect. This guide helps you plan inboxes that match how your team actually works.
- 7 min read
- Channels
- Mint Help guide
Channel types commonly used in Mint Help
- Website live chat for fast pre-sales and support conversations.
- Email for longer-form requests, handoffs, and conversation continuity.
- WhatsApp and social channels for customer communication where response speed matters.
- API-based inboxes for custom workflows or product-driven messaging.
Practical setup advice
- Avoid creating too many inboxes too early; fragmented queues hide workload.
- Keep naming consistent so teammates instantly know what belongs where.
- Document which channels are customer-facing versus internal or experimental.
- Test routing and notifications before announcing a new channel publicly.