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Getting started with Mint Help

Mint Help is built to centralize customer conversations across chat, email, and social channels. This guide covers the first setup steps your team should take before going live.

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Getting started
Mint Help guide

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What Mint Help organizes for you

Mint Help brings inboxes, contacts, conversations, assignments, and internal collaboration into one workspace so support teams can respond without context switching.

If you are moving from another support tool, the most important shift is that every conversation lives in a shared timeline instead of inside one person’s email history.

Your first-day checklist

Confirm your workspace name, timezone, and notification settings.
Invite teammates who will triage, respond, or supervise queues.
Create at least one inbox for your first support channel.
Set assignment expectations so new conversations always have an owner.
Prepare a small set of saved replies for common requests.

Recommended launch sequence

Start with one primary inbox before connecting every possible channel.
Route conversations to a small pilot team first so you can tune workflows.
Use labels and private notes early so the whole team follows the same patterns.
Review reporting after a few days to spot response bottlenecks.