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Help center basics for self-service support

Mint Help supports knowledge-base style content and self-service workflows. This guide outlines a simple structure for organizing articles, categories, and customer-friendly help content.

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Knowledge base
Mint Help guide

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What belongs in your help center

Getting started steps for new customers.
Billing, account, and access questions.
How-to guides for your most common tasks.
Troubleshooting checklists for known issues.
Escalation instructions when self-service is not enough.

How to structure articles

Keep categories broad and article titles task-focused. Customers search by problem, not by your internal team names, so article wording should match what customers actually ask.

Good publishing habits

Update articles whenever product workflows change.
Prefer short steps, screenshots, and checklists over long walls of text.
Link related guides to reduce dead ends in the help journey.