Start with the basics
- Conversation volume by inbox or team.
- First response time trends.
- Resolution time trends.
- Workload distribution across agents or teams.
Docs • Reporting
Reports, response time, and team visibility
Mint Help reporting helps teams monitor queue health, response speed, and support quality. This guide focuses on the few report habits that matter most for day-to-day operations.
- 5 min read
- Reporting
- Mint Help guide
What good reporting changes
Reporting should help you answer operational questions: which queues are overloaded, where handoffs slow down, and whether staffing matches demand. The goal is action, not decorative charts.
Review rhythm that usually works
- Check daily queue health for urgent issues.
- Review weekly trends for staffing or workflow adjustments.
- Use monthly summaries for process improvement and leadership updates.